Updated January 2021
Provide VIIP Service to Everyone
Knowing each customer, what they expect and how to accommodate:
- VERY INTENSIVE INDIVIDUALIZED PROFESSIONAL SERVICE
- Treating clients and team members with courtesy and respect - always
- Never too formal, but always perfectly professional
Always Seek Improvement
Never resting on our laurels – learning new things, retaining what is learned, and being able to apply moving forward.
- Accepting new challenges
- Willing to break out of comfort zones
- Always willing to find, learn, and recall answers to the not-so-ordinary scenarios
Accountability
Doing what you say you will when you say you will – Ownership of everything.
Exuding the “Ashley Attitudes”
Operating from a selfless, service position in all things so as to be supportive, encouraging, and kind to your fellow team members and customers.
- Service mentality
- Honest to a fault
- Happy to give and expect nothing in return
- Does not put on airs
Teamwork
- Always rowing in the same direction
- Reliance on one another to help get the job done
- Encouraging one another to work together as individual teams and as a company
If you use this list to win a prize during quarterly State of the Company meetings... you owe me one :)